FAQs

How often should my pellet stove be cleaned?

Routine cleaning should be done at least once per week. Your owner’s manual should outline what particular model’s regular cleaning needs are.  Once per year an in depth cleaning should be performed. This will include the cleaning of the pellet vent pipe, blowers, behind baffles and more. We do provide annual cleaning services so please call to schedule an appointment.

I shut the pilot light off on my stove for the summer months and now it won’t start. What should I do?

When the stove was off it is likely the gas drained back to the site where it enters the home. Try holding the pilot button in for several minutes to give the gas sometimes to work it’s way back into the lines to the stove. If you still have trouble please call and make an appointment for service.

What should I clean the glass window with?  

Clean your window as needed with an approved wood appliance glass cleaner to remove heavy build-up on the window. Do NOT use abrasive chemical cleaners. A 000 steel wool pad may be used to scour any hard-to-remove creosote and carbon accumulation. Finish your cleaning procedure by washing down the glass with vinegar & water to remove cleaner residue. The glass should be cool before cleaning. Use a non-synthetic cloth such as cotton or paper towels. DO NOT OPERATE YOUR STOVE WITH BROKEN GLASS!

What’s the best way to remove pellet(s) that get stuck in the auger?

Several different factors can cause the pellets inside the auger to compress and jam the auger. Pellets, left over the summer, can absorb water, expand, and jam the auger. Pellets piling up inside the burnpot can fill the drop tube and then jam the auger. Foreign objects left in the hopper can jam the auger. To remove the auger flight inspection plate and clear any items jamming the auger, follow these instructions. NOTE: on pellet inserts, remove the hopper cover before conducting the following steps. First, remove all pellets in the hopper. Unscrew the screws holding the auger flight inspection cover in place. Remove the bearing cover and auger flight inspection plate and remove any debris and pellets from the auger flight. If the auger had been jammed, you would probably notice pellets lodged firmly between the auger flights. Before re-assembly, you may wish to re-start the stove and verify the auger turns. Make sure to apply high-temperature silicone to the bearing cover, this keeps pellet fines from contacting the upper auger flight.

How often should I dump the ash and what’s the safest way to do this?

Monitor the ash levels on a weekly basis. Frequent cleaning of the ash pit will help slow down the build-up of ash in the exhaust blower and vent system. Ashes should be placed in a metal container with a tight fitting lid. The closed container of ashes should be placed on a non-combustible floor or on the ground, well away from all combustible materials, pending final disposal. If the ashes are disposed of by burial in soil or otherwise locally dispersed, they should be retained in the closed container until all ash and cinders have thoroughly cooled.

There are a few pellet varieties on the market (low ash, etc.). How do I know what’s best to use in my stove?

First, make sure the fuel you purchase meets the strict ash content, heat output, and quality guidelines and is classified as Pellet Fuel Institute (PFI) Premium wood pellet fuel. However, pellets do vary in length and density, so it may take some appliance adjustment to get that perfect burn. Consult your owner’s manual for specific fuel limitations or requirements before selecting a fuel for you heating system.