FAQs

Wood stove FAQ’s:

What is the best way to start a fire?
It is important to get a good flash of heat to establish draft when starting the fire. It is best to start with newspaper, finely split kindling, and a few small pieces of seasoned fire wood. Stack a couple pieces of the fire wood on either side of the fire box, fill the space in between with newspaper, and then loosely stack the kindling on top. Before lighting check your manual to be sure the stove controls are in the appropriate positions. Once lit be sure to wait until the kindling has burned down to bright orange coals, and then add more slightly larger kindling on top. Once everything has burned down to large bright orange coals, add larger pieces of fire wood. Once everything is burning well, shut down your controls for best burn times.

Why is smoke coming from my stove?
If the stove is brand new, it is to be expected that there will be some burn off for the first 2-4 hours of operation. The smell is unpleasant, but not toxic. If the stove has been broken in and still continues to smoke there is likely a chimney draft issue. Properly starting the fire is the best way to prevent draft issues. However, there are many reasons as to why a chimney can have bad draft.

How do I get the best burn time out of my stove?
Properly starting the fire, proper operation of the stove and seasoned fire wood are the best ways to get the best burn times from the stove. Most stoves should have the surface temperature brought to between 400-600 degrees before shutting down the controls to get longer burn times. Properly seasoned wood has moisture content of between 15%-20%.

Why does the glass keep getting dirty?
Modern wood stoves have air wash design to prevent the glass from getting dirty; however burning wood that is not properly seasoned or lower burn rates will cause the glass get dirty. Occasionally burning a fire at a higher burn rate will make it easier to clean the glass the next time the stove is cool.


Pellet stove FAQ’s:

Why won’t my stove light?
The most common cause of a pellet stove not lighting is buildup of ash in the burn pot near the igniter.  Check in your manual for proper burn pot cleaning techniques.  Failure to ignite can also be caused by restriction of exhaust flow in the stove pipe.  Many stoves have a pressure switch that will interrupt power to the igniter if positive pressure is not adequately established.  Check that all doors and cleanouts are tightly closed.  If none of the above corrects the problem, it is likely that the igniter needs to be replaced.

Why is smoke coming from my stove?
If the stove is brand new, it is to be expected that there will be some burn off for the first 2-4 hours of operation.  The smell is unpleasant, but not toxic. It can take up to 2 months for the break in smell to go away completely. If the stove has been broken in and still continues to smoke there is likely a leak in the exhaust pipe or a restriction in the exhaust.  Check the pellet vent seams and seal any leaks with a foil tape or high heat silicone sealant.  Check the exhaust cap for any blockages in the pipe.

Why is my stove making so much noise?
New stoves can take up to 2 weeks to break in the fans and motors.  It is common to have noises during operation from expansion and contraction of metals.  If the noise is excessive there may be a problem with a fan or motor.  Contact us for more technical support.

How often should my stove be cleaned?
It is best to do a quick cleaning and inspection once a week.  A thorough cleaning is necessary at least once a month.  Refer to your owner’s manual for detailed cleaning instructions on your stove.


Gas stove FAQ’s:

Why won’t my stove light?
Check to verify that the pilot is lit.  If not, refer to your manual for pilot lighting instructions.  Once the pilot has lit it should take no longer than 1-2 minutes for the burner to light.  If the burner does not light shut the stove off and contact us for technical support.

Why is smoke coming from my stove?
If the stove is brand new, it is to be expected that there will be some burn off for the first 2-4 hours of operation.  The smell is unpleasant, but not toxic.  It can take up to 2 months for the break in smell to go away completely.

How often should my stove be cleaned?
It is recommended to have an annual cleaning and inspection.   It is important to verify that the unit is setup and adjusted correctly for proper operation.


Spa FAQ’s:

Why is there a flashing light on my spa?
Flashing lights on the spa generally indicate a problem with the heating system.  Remove, clean and then re-install your filter.  Reset the power to the spa.  If the spa still does not heat up contact us for technical support.

How often should my filters be cleaned or replaced?
The filters should be taken out about once a month and cleaned thoroughly.  If spraying with a hose doesn’t clean them sufficiently, a filter degreaser may be necessary.  The more often the filters are cleaned the longer they will last.  Generally the filters will last up to 3-5 years with proper maintenance.